In this article:
There are lots of digital tools and solutions for you to better assist your clients under the Resi Select product if you go to www.advantedge.com.au/. This is your one-stop-shop for resources to save you time and give your customers a great experience.
To provide an exceptional service to your customers, you need to know where their application is at, every step of the way.
The Advantedge website gives you access to MSA Loantrak which is a shared workspace allowing you to track your applications as they move through the process, from loan instruction to settlement.
Once you login to Loantrak, you’ll be greeted by your very own dashboard showing the current status of all your MSA applications.
Check out this handy Loantrak user guide, available on our website, to help you get the best out of this great feature!
We’ve also made non-critical loan variations simple and accessible through our Digital Variations Hub. In the hub you can fix, split or merge loans for customers. You can also:
- arrange for a change of loan purpose
- reduce loan limits
- transfer between loan splits
- break a fixed term
- switch from an interest-only loan to principal and interest repayments.
The Advantedge website isn’t just for Brokers! You can also direct your customers to the ‘Managing home loan’ section of our website where they can:
- manage their home loan repayments
- learn about redraw
- activate and use Starnet internet banking.
Digital solutions, backed by great support
We’re here to support you! If you would like more on information on how to get the best outcomes your customers, please contact your Resi Business Development Manager.